Stop Bleeding Revenue to Missed Calls:
Meet This Is Gracie
The average HVAC contractor loses 20–35% of inbound calls to voicemail or busy lines. That's thousands of dollars walking directly to your competitors every week. This Is Gracie stops the leak, qualifies your leads, and books jobs 24/7.
A homeowner's AC just died. They pull up Google and call the first HVAC company they see — yours.
- But you're asleep.
- Or it's 2:00 PM, and you're elbow-deep in a condenser replacement.
- Or your front desk is tied up on another line.
The call goes to voicemail.
Here is the brutal truth of the home services industry:
of homeowners hire the very first contractor who picks up the phone.
They aren't leaving a voicemail; they are calling the next company on Google. Every missed call is a $500 repair or a $15,000 system installation handed straight to your competition.
The 24/7 Solution Built for HVAC Pros
This Is Gracie isn't a frustrating "press 1 for service" phone tree, nor is it a clunky live answering service that just takes messages. This Is Gracie provides a state-of-the-art, natural-sounding AI receptionist trained specifically for the trades.
Gracie sounds like a seasoned, professional member of your front office. She never sleeps, never takes a sick day, and never leaves a customer waiting on hold.
"If you're paying for marketing or Google Ads but missing the calls it generates, you're throwing money away. This Is Gracie captures every single lead instantly."
How This Is Gracie Transforms Your HVAC Business
She Speaks HVAC
Gracie knows the difference between an urgent 2:00 AM compressor failure and a routine fall tune-up. She handles each call precisely according to your custom protocols.
Instant Answers & Scheduling
Answers every call in under 3 rings. Gracie collects the caller's name, address, phone number, and issue — and can schedule appointments directly into your calendar.
Warm Live Transfers
Got an emergency? This Is Gracie can immediately route hot leads or emergency service requests straight to your on-call technician.
Instant CRM Sync & Notifications
Every call is recorded, summarized, and pushed into your CRM. Start your day with an organized list of qualified jobs, not a chaotic voicemail inbox.
Zero Spam, Zero Friction
Gracie screens out robocalls, solicitors, and telemarketers so your human team only spends time talking to paying customers.
Built for the way your HVAC business runs
Seasonal Surge Capture
When summer heatwaves or winter freezes hit, call volume spikes. Gracie handles every call without putting customers on hold.
Emergency AC & Heating Routing
Gracie recognizes urgent no-AC or no-heat calls and routes them to your on-call tech immediately — no delay, no voicemail.
Maintenance Plan Bookings
Gracie schedules tune-ups and recurring maintenance appointments automatically, keeping your service board full year-round.
Lead Qualification
Gracie asks about system type, age, and symptoms so your techs arrive prepared with the right parts and expectations.
What home service pros are saying
Simple, Transparent Pricing
Keep your business running 24/7 without missing a single call or lead.
Solo Operator
Perfect for solo operators and single-truck crews needing automated call screening and booking.
75 Included Minutes (~55 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Book demo- 75 Included Minutes (~55 calls/mo)
- 24/7 AI call answering & message taking
- Automated lead screening (No live call transfers)
- Appointment booking
- Call recordings & summaries
- Email & SMS notifications
- Basic CRM logging
- Setup support included
Overage: $0.85 per additional minute
Growth & Dispatch
For established service teams ready for live emergency dispatch and call bridging.
200 Included Minutes (~147 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Book demo- 200 Included Minutes (~147 calls/mo)
- Everything in Solo Operator
- Warm Call Transfers to Live Operators
- Emergency Dispatch & Off-Hours Routing
- Automated post-call SMS lead nurture
- Bi-directional CRM & calendar sync
- Custom lead qualification flows
- Priority support
Overage: $0.75 per additional minute
Fleet & Commercial
For multi-location businesses and fleets with complex, multi-operator transfer workflows.
500 Included Minutes (~367 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Contact us- 500 Included Minutes (~367 calls/mo)
- Everything in Growth & Dispatch
- Warm Call Transfers & Multi-Department Routing
- Multi-location & branch routing
- Custom webhooks & API integrations
- Dedicated account manager
- Advanced analytics dashboard
- White-glove onboarding
Overage: $0.65 per additional minute
No credit card required to start. Cancel anytime.
Gracie Chatbot Only
Don’t need the AI receptionist? Get a website chatbot powered by the latest AI, trained on your business to capture leads and answer customer questions 24/7.
- Latest AI-powered chatbot
- Trained on your business info
- Lead capture & qualification
- Website integration included
HVAC AI receptionist questions
Common questions about using Gracie for your HVAC business. Still have questions? Call us at (404) 207-1381.
How does Gracie handle HVAC emergency calls?
Gracie recognizes urgent no-AC or no-heat situations through conversation and routes them to your on-call technician immediately, following the escalation process you define.
Can Gracie book HVAC maintenance appointments?
Yes. Gracie can schedule tune-ups, recurring maintenance visits, and seasonal service plan appointments automatically, syncing with your calendar to keep your service board full.
What happens during summer heatwave call surges?
Gracie handles unlimited concurrent calls, so every customer gets through during peak season without busy signals or hold times. No call goes to voicemail during your busiest periods.
Can Gracie ask about HVAC system type and age?
Yes. Gracie can ask about the system type, age, brand, and symptoms, so your technicians arrive prepared with the right parts and a clear understanding of the problem.
Does Gracie work with my existing HVAC business number?
Yes. Your current business number can forward calls to Gracie based on the coverage schedule you choose. Customers do not need to dial a different number.
Can Gracie promote seasonal HVAC services?
Yes. Gracie can inform callers about seasonal promotions, maintenance plan specials, and tune-up offers during natural points in the conversation.
How does Gracie handle after-hours HVAC calls?
Gracie answers every after-hours call professionally, qualifies the lead, and either routes emergencies to your on-call tech or schedules a service visit for the next business day.
Will Gracie know my HVAC service area?
Yes. Your service area is configured during onboarding, so Gracie can confirm whether a caller is within your coverage zone before scheduling a visit.
Stop losing calls.
Start growing.
Gracie captures every lead, books every job, and never lets a customer hit voicemail.
Book a demoSee Gracie in action. Pick a time that works for you.