Stop flushing high-ticket jobs down the drain
The average liquid waste and pumping company loses 20–35% of inbound calls to voicemail or busy lines. When a septic tank backs up or a restaurant grease trap overflows, customers won't wait — they call your competitor. This Is Gracie stops the leak, triages messy emergencies, and books high-margin pumping jobs 24/7.
A homeowner's septic tank backs up into their shower right before a weekend gathering — or a high-volume restaurant manager notices a grease trap overflowing in the kitchen right before the dinner rush. Panicked and desperate, they search Google and call your business.
- But you're behind the wheel of a 3,000-gallon vacuum truck on the highway.
- Or you're wearing heavy-duty gloves, handling a suction hose in a muddy yard, where answering a smartphone is impossible.
- Or your front office is already tied up dealing with municipal disposal manifests and route scheduling.
The call goes straight to voicemail.
Here is the brutal truth of the liquid waste industry:
of callers hire the very first company that picks up the phone.
Nobody dealing with raw sewage or grease overflow is going to leave a voicemail and wait — they immediately tap the next pumper on Google. Every missed call is a $500 residential pump-out, a $12,000 drain field replacement, or a $6,000/year recurring commercial grease trap contract handed straight to your competition.
The 24/7 Dispatcher Built for Septic & Waste Pros
This Is Gracie isn't a frustrating "press 1 for service" phone tree, nor is it an off-site answering service taking vague notes from someone who doesn't know what a baffle is. This Is Gracie is a state-of-the-art, natural-sounding AI receptionist built specifically for septic, grease trap, and environmental service contractors.
Gracie sounds like an expert dispatcher sitting right at your front desk. She handles panicked residential and commercial callers with authority and precision, keeping your trucks rolling and your calendar full.
Commercial grease trap accounts represent thousands in guaranteed recurring revenue, while septic backups command top-dollar emergency rates. This Is Gracie protects your bottom line by securing both 24 hours a day.
How Gracie helps your septic & grease trap business
She Speaks Septic & Waste
Gracie understands the difference between an active sewage backup in a home, a routine 3-year septic tank maintenance pump-out, and a commercial grease trap cleaning request for a local restaurant.
Gathers Critical Job Details
Gracie asks the right questions upfront — tank size, lid access (exposed or buried), distance for hose drag, and current symptoms — so your drivers show up with the right equipment and expectations.
Instant Dispatch & Route Booking
Answering every call in under 3 rings, Gracie collects customer info and schedules pump-out appointments directly into your dispatch calendar.
Warm Live Transfers for Emergencies
Got an active commercial grease emergency or severe residential backup? This Is Gracie can immediately perform a live transfer straight to your on-call driver or technician's cell phone.
Integrates with Waste & Field CRMs
Call recordings, transcripts, and AI-summarized lead details push automatically into your scheduling system — including ServiceTitan, Jobber, Housecall Pro, and ServiceCore.
Screens Out Robocalls & Solicitors
Gracie acts as a digital gatekeeper, filtering out unwanted sales pitches and spam so your team only spends time talking to paying customers.
What home service pros are saying
Simple, Transparent Pricing
Keep your business running 24/7 without missing a single call or lead.
Solo Operator
Perfect for solo operators and single-truck crews needing automated call screening and booking.
75 Included Minutes (~55 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Book demo- 75 Included Minutes (~55 calls/mo)
- 24/7 AI call answering & message taking
- Automated lead screening (No live call transfers)
- Appointment booking
- Call recordings & summaries
- Email & SMS notifications
- Basic CRM logging
- Setup support included
Overage: $0.85 per additional minute
Growth & Dispatch
For established service teams ready for live emergency dispatch and call bridging.
200 Included Minutes (~147 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Book demo- 200 Included Minutes (~147 calls/mo)
- Everything in Solo Operator
- Warm Call Transfers to Live Operators
- Emergency Dispatch & Off-Hours Routing
- Automated post-call SMS lead nurture
- Bi-directional CRM & calendar sync
- Custom lead qualification flows
- Priority support
Overage: $0.75 per additional minute
Fleet & Commercial
For multi-location businesses and fleets with complex, multi-operator transfer workflows.
500 Included Minutes (~367 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Contact us- 500 Included Minutes (~367 calls/mo)
- Everything in Growth & Dispatch
- Warm Call Transfers & Multi-Department Routing
- Multi-location & branch routing
- Custom webhooks & API integrations
- Dedicated account manager
- Advanced analytics dashboard
- White-glove onboarding
Overage: $0.65 per additional minute
No credit card required to start. Cancel anytime.
Gracie Chatbot Only
Don’t need the AI receptionist? Get a website chatbot powered by the latest AI, trained on your business to capture leads and answer customer questions 24/7.
- Latest AI-powered chatbot
- Trained on your business info
- Lead capture & qualification
- Website integration included
Septic & Grease Trap AI receptionist questions
Common questions about using Gracie for your septic & grease trap business. Still have questions? Call us at (404) 207-1381.
Can Gracie handle emergency septic backup calls?
Yes. Gracie recognizes active sewage backups as urgent emergencies and can perform a live warm transfer straight to your on-call driver's cell phone so you can dispatch immediately.
Does Gracie know the difference between septic pumping and grease trap cleaning?
Yes. Gracie understands the difference between a residential septic tank pump-out, a drain field issue, and a commercial grease trap cleaning request — and triages each call accordingly.
Can Gracie ask about tank size and lid access?
Yes. Gracie asks critical job details upfront — tank size, whether lids are exposed or buried, distance for hose drag, and current symptoms — so your drivers arrive prepared with the right equipment.
How does Gracie handle recurring commercial grease trap contracts?
Gracie captures commercial account details, service frequency, and location information, then schedules the next cleaning directly into your dispatch calendar — protecting your recurring revenue.
Can Gracie schedule routine septic maintenance appointments?
Yes. Gracie books routine 3-year or 5-year septic tank maintenance pump-outs into your calendar, capturing tank size and access details so your crew shows up ready.
Does Gracie work with ServiceTitan, Jobber, or ServiceCore?
Yes. Call recordings, transcripts, and AI-summarized lead details push automatically into your scheduling system, including ServiceTitan, Jobber, Housecall Pro, and ServiceCore.
How does Gracie handle after-hours emergency calls?
Gracie answers every after-hours call professionally, assesses the urgency of the situation, and either books the next available appointment or performs a live transfer to your on-call driver for true emergencies.
Will Gracie filter out supplier calls and telemarketers?
Yes. Gracie acts as a digital gatekeeper, screening out robocalls, sales pitches, and solicitations so your team only spends time talking to paying customers.
Stop losing calls.
Start growing.
Gracie captures every lead, books every job, and never lets a customer hit voicemail.
Book a demoSee Gracie in action. Pick a time that works for you.