Stop losing 5-star reviews to midnight guest calls
Short-term rental property managers face guest inquiries 24/7/365. A missed call at midnight doesn't just frustrate a guest — it leads to 1-star reviews, Airbnb refund demands, and tanked search rankings. This Is Gracie answers guest calls instantly, solves check-in issues, and triages property emergencies around the clock.
A guest who just flew in can't get the smart lock to open at one of your top beach rentals, or they can't figure out why the thermostat isn't cooling down the house. They call your management helpline.
- But you're fast asleep after managing dozens of turnovers all day.
- Or you're on the phone dealing with a noise complaint at another unit.
- Or your small team is simply burned out from answering the same repetitive Wi-Fi and parking questions 50 times a day.
The call goes straight to voicemail.
Here is the brutal truth of the short-term rental industry:
Guest expectations are higher than ever, and Airbnb algorithms heavily penalize slow response times.
A guest standing outside in the dark won't leave a voicemail and wait — they will message platform support, demand a full refund, and leave a scathing review that kills your listing's booking conversion for months. Every bad review costs thousands in lost occupancy across your portfolio.
The 24/7 Guest Concierge & Dispatcher Built for STR Pros
This Is Gracie isn't a frustrating, robotic phone tree, nor is it an overseas virtual assistant reading off a generic script. This Is Gracie is a state-of-the-art, natural-sounding AI receptionist trained specifically for vacation rental hosts, Airbnb superhosts, and short-term rental property management companies.
Gracie sounds like a friendly, professional front-desk manager who knows every detail of your properties. She handles guest calls with immediate calm and accuracy so you can finally sleep through the night without turning off your business.
Maintaining Superhost and Premier Host status requires instant communication. This Is Gracie protects your hard-earned guest reviews and response metrics while taking the 24/7 operational burden off your shoulders.
How Gracie helps your str property managers business
She Speaks Short-Term Rentals
Gracie understands the difference between a routine question ("What's the Wi-Fi password?" or "Where is the outdoor trash bin?") and an urgent property emergency ("The pipe under the sink is bursting").
Instant Lockout & Check-In Assistance
Answers every call in under 3 rings. Gracie walks guests through keypad codes, parking directions, and check-in procedures seamlessly to prevent guest panic.
Triage & Emergency Warm Transfers
Active leak? AC outage in July? Lockout that requires a physical key? This Is Gracie immediately identifies true property emergencies and performs a warm live transfer straight to your on-call maintenance tech or local handyman.
Qualifies Prospective Direct Bookings
Gracie handles inbound inquiries from guests looking to book directly, gathering dates, guest count, and property preferences to secure high-margin direct booking leads.
Integrates with PMS & CRMs
Call audio, transcripts, and AI-summarized guest details push automatically to your Property Management System (PMS) like Hostaway, Guesty, OwnerRez, or your team's messaging channels (Slack, SMS, email).
Blocks Vendor Spam & Sales Pitches
Gracie screens out cold-calling vendors, cleaners asking for extra work, and spam calls so your phone only alerts you when immediate action is required.
What home service pros are saying
Simple, Transparent Pricing
Keep your business running 24/7 without missing a single call or lead.
Solo Operator
Perfect for solo operators and single-truck crews needing automated call screening and booking.
75 Included Minutes (~55 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Book demo- 75 Included Minutes (~55 calls/mo)
- 24/7 AI call answering & message taking
- Automated lead screening (No live call transfers)
- Appointment booking
- Call recordings & summaries
- Email & SMS notifications
- Basic CRM logging
- Setup support included
Overage: $0.85 per additional minute
Growth & Dispatch
For established service teams ready for live emergency dispatch and call bridging.
200 Included Minutes (~147 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Book demo- 200 Included Minutes (~147 calls/mo)
- Everything in Solo Operator
- Warm Call Transfers to Live Operators
- Emergency Dispatch & Off-Hours Routing
- Automated post-call SMS lead nurture
- Bi-directional CRM & calendar sync
- Custom lead qualification flows
- Priority support
Overage: $0.75 per additional minute
Fleet & Commercial
For multi-location businesses and fleets with complex, multi-operator transfer workflows.
500 Included Minutes (~367 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Contact us- 500 Included Minutes (~367 calls/mo)
- Everything in Growth & Dispatch
- Warm Call Transfers & Multi-Department Routing
- Multi-location & branch routing
- Custom webhooks & API integrations
- Dedicated account manager
- Advanced analytics dashboard
- White-glove onboarding
Overage: $0.65 per additional minute
No credit card required to start. Cancel anytime.
Gracie Chatbot Only
Don’t need the AI receptionist? Get a website chatbot powered by the latest AI, trained on your business to capture leads and answer customer questions 24/7.
- Latest AI-powered chatbot
- Trained on your business info
- Lead capture & qualification
- Website integration included
STR Property Managers AI receptionist questions
Common questions about using Gracie for your str property managers business. Still have questions? Call us at (404) 207-1381.
How does Gracie help short-term rental property managers?
Gracie answers every guest call 24/7, handles maintenance emergencies by routing them to your on-call team, captures booking inquiries, answers common questions about amenities and access, and coordinates cleaning schedule changes — all without you needing to be available at all hours.
Can Gracie route maintenance emergencies to my on-call team?
Yes. Gracie recognizes urgent situations like burst pipes, broken air conditioning, electrical issues, and lock problems, then performs a warm live transfer to your on-call maintenance tech or local handyman immediately.
How does Gracie handle late-night guest calls?
Gracie answers every call professionally, regardless of the time. For non-urgent questions like Wi-Fi passwords or amenity details, she provides the information directly. For urgent issues, she routes the call to your on-call team.
Can Gracie walk guests through smart lock check-in issues?
Yes. Gracie walks guests through keypad codes, parking directions, and check-in procedures seamlessly, answering every call in under 3 rings to prevent guest panic and protect your 5-star ratings.
Can Gracie capture direct booking inquiries from potential guests?
Yes. Gracie handles inbound inquiries from guests looking to book directly, gathering dates, guest count, and property preferences to secure high-margin direct booking leads.
Does Gracie integrate with Hostaway, Guesty, or OwnerRez?
Yes. Call audio, transcripts, and AI-summarized guest details push automatically to your Property Management System (PMS) like Hostaway, Guesty, OwnerRez, or your team's messaging channels including Slack, SMS, and email.
How does Gracie help maintain Superhost and Premier Host status?
Superhost and Premier Host status require fast response times. Gracie answers every call instantly, protecting your response metrics and preventing the bad reviews that can tank your listing's booking conversion for months.
Will Gracie filter out vendor calls and spam?
Yes. Gracie screens out cold-calling vendors, cleaners asking for extra work, and spam calls so your phone only alerts you when immediate action is required from a paying guest.
Stop losing calls.
Start growing.
Gracie captures every lead, books every job, and never lets a customer hit voicemail.
Book a demoSee Gracie in action. Pick a time that works for you.