Stop Losing Emergency Jobs to Missed Calls:
Meet This Is Gracie
The average plumbing contractor loses 20–35% of inbound calls to voicemail, busy lines, or slow answering services. When water is leaking, customers don't wait — they call your competitor. This Is Gracie stops the leak, qualifies your leads, and books plumbing jobs 24/7.
A homeowner's water heater just burst, and their basement is quickly turning into a swimming pool. Frantic, they search Google for an "emergency plumber near me" and call the first company they see — yours.
- But you're asleep.
- Or it's 2:00 PM, and your hands are covered in pipe dope under a tight kitchen sink.
- Or your front desk is dealing with another customer.
The call goes to voicemail.
Here is the brutal truth of the plumbing industry:
of homeowners hire the very first contractor who picks up the phone.
They aren't going to leave a voicemail while water destroys their flooring; they are instantly calling the next company on Google. Every missed call is a $350 emergency service fee or a $4,000 water heater installation handed straight to your competition.
The 24/7 Dispatcher Built for Plumbing Pros
This Is Gracie isn't a frustrating phone tree, and she isn't a sleepy, out-of-state answering service that just takes basic messages. This Is Gracie is a state-of-the-art, natural-sounding AI receptionist trained specifically for plumbing contractors.
Gracie sounds like a seasoned, professional dispatcher sitting right in your front office. She never sleeps, never takes a sick day, and never leaves a panicked homeowner waiting on hold.
"If you're paying for local SEO and Google Ads but missing the calls they generate, you're flushing money down the drain. This Is Gracie captures every single lead instantly."
How This Is Gracie Transforms Your Plumbing Business
She Speaks Plumbing
Gracie knows the difference between a dripping faucet that can wait until Tuesday and an active main line leak that needs attention right now. She handles each scenario precisely according to your custom rules.
Instant Answers & Scheduling
Answering every call in under 3 rings, Gracie collects the caller's name, address, phone number, and plumbing issue. She can even book non-emergency appointments directly into your dispatch calendar.
Warm Live Transfers for Emergencies
Got a true emergency? This Is Gracie can immediately route hot leads — like burst pipes or overflowing sewage — straight to your on-call technician's cell phone so you never miss the big ticket jobs.
Instant CRM Sync & Notifications
Every call is recorded, summarized by AI, and pushed into your CRM (like ServiceTitan, Housecall Pro, or Jobber). You get an instant text notification so you know exactly what jobs are on the board.
Zero Spam, Zero Friction
Plumbers get bombarded with solicitors. Gracie screens out robocalls and telemarketers so your human team only spends time talking to paying customers.
Built for the way your plumbing business runs
Burst-Pipe Emergency Triage
Gracie recognizes flood and burst-pipe calls as emergencies and gets your on-call plumber on the phone within seconds.
24/7 Appointment Scheduling
Routine service calls, drain cleaning, water heater installs — Gracie books them all around the clock, even at 2 AM.
Recurring Service Reminders
Gracie schedules follow-ups for backflow testing, water heater maintenance, and seasonal inspections automatically.
Job Qualification
Gracie asks about the issue, location, and urgency so your plumber knows whether to bring the jetter or just a wrench.
What home service pros are saying
Simple, Transparent Pricing
Keep your business running 24/7 without missing a single call or lead.
Solo Operator
Perfect for solo operators and single-truck crews needing automated call screening and booking.
75 Included Minutes (~55 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Book demo- 75 Included Minutes (~55 calls/mo)
- 24/7 AI call answering & message taking
- Automated lead screening (No live call transfers)
- Appointment booking
- Call recordings & summaries
- Email & SMS notifications
- Basic CRM logging
- Setup support included
Overage: $0.85 per additional minute
Growth & Dispatch
For established service teams ready for live emergency dispatch and call bridging.
200 Included Minutes (~147 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Book demo- 200 Included Minutes (~147 calls/mo)
- Everything in Solo Operator
- Warm Call Transfers to Live Operators
- Emergency Dispatch & Off-Hours Routing
- Automated post-call SMS lead nurture
- Bi-directional CRM & calendar sync
- Custom lead qualification flows
- Priority support
Overage: $0.75 per additional minute
Fleet & Commercial
For multi-location businesses and fleets with complex, multi-operator transfer workflows.
500 Included Minutes (~367 calls/mo)
Gracie Chatbot Included ($0 EXTRA) Contact us- 500 Included Minutes (~367 calls/mo)
- Everything in Growth & Dispatch
- Warm Call Transfers & Multi-Department Routing
- Multi-location & branch routing
- Custom webhooks & API integrations
- Dedicated account manager
- Advanced analytics dashboard
- White-glove onboarding
Overage: $0.65 per additional minute
No credit card required to start. Cancel anytime.
Gracie Chatbot Only
Don’t need the AI receptionist? Get a website chatbot powered by the latest AI, trained on your business to capture leads and answer customer questions 24/7.
- Latest AI-powered chatbot
- Trained on your business info
- Lead capture & qualification
- Website integration included
Plumbing AI receptionist questions
Common questions about using Gracie for your plumbing business. Still have questions? Call us at (404) 207-1381.
How does Gracie handle plumbing emergencies?
Gracie recognizes burst pipes, active leaks, and flood situations as emergencies through conversation and routes them to your on-call plumber immediately, following your escalation process.
Can Gracie schedule plumbing appointments at night?
Yes. Gracie books service appointments 24/7, so a customer who calls at 2 AM about a water heater problem can secure a morning slot instead of waiting for your office to open.
Does Gracie know the difference between emergency and routine plumbing calls?
Yes. Gracie asks about the nature of the problem, whether water is actively flowing, and the urgency level, then routes the call according to your business rules.
Can Gracie schedule recurring plumbing maintenance?
Yes. Gracie can book backflow testing, water heater maintenance, drain cleaning, and seasonal inspection appointments automatically, including reminders to reduce no-shows.
Will Gracie ask about the plumbing issue details?
Yes. Gracie can ask about the type of fixture, the nature of the problem, whether there is visible water damage, and the location, so your plumber arrives prepared.
Can Gracie confirm my plumbing service area?
Yes. Your service area is configured during onboarding, so Gracie can verify whether a caller is within your coverage zone before scheduling a visit.
How does Gracie handle after-hours plumbing calls?
Gracie answers professionally, qualifies the lead, and either routes emergencies to your on-call plumber or schedules a service visit for the next available business day.
Does Gracie work with my current plumbing business number?
Yes. Your existing number can forward to Gracie based on the coverage you choose. Customers never need to dial a different number.
Stop losing calls.
Start growing.
Gracie captures every lead, books every job, and never lets a customer hit voicemail.
Book a demoSee Gracie in action. Pick a time that works for you.